Our philosophy is that we intend for all applications to empower the client to manage the systems and data themselves. However, DMSBT understands that the life-cycle of a project does not just end when we hand over the solution. DMSBT will provide technical support services to ensure that both our applications and products are fully supported so that your team can focus on deriving the maximum business benefits from the system rather than its maintenance.

Standard Support

DMSBT can provide Standard Support during business hours for your Google product and custom applications. Our support team can be contacted via our support portal, email or phone during business hours to ensure that you receive support in a timely manner.

We recommend Standard Support for applications which are not business critical, or you have your own in-house technical team to provide initial troubleshooting.

Premium Support

DMSBT also provides Premium Support for our clients. We aim to be proactive in our approach to support to minimise the number of support calls required. Premium Support provides 24*7 support for your business critical systems where you will be provided with a dedicated phone number and pin code to register your support issues.

We recommend Premium Support for business critical applications which are utilised by your users around the clock.

Tailored Support

If you have a specific requirement for support that you feel is not covered by either our Standard or Premium Support, please contact DMSBT so that we can tailor a package to suit you.

This may involve requirements for on-site support, regular training or ad-hoc support services.